During fifty years of directing, managing and conducting public transportation service operations and planning and development projects, I consistently achieved quality results through a strong commitment to integrity, customer service, professionalism and excellence, and as a quality focused manager by improving employee motivation and productivity through participative management and the creation of high performance teams where emphasis was placed on empowerment and functional diversity.
Greater Cleveland Regional Transit Authority (GCRTA) Deputy General Manager
As Deputy General Manager – Operations (June 1998), I had overall responsibility for the Authority’s Operations Division’s functions/activities having an annual operating budget in excess of $230 million. This included: contract negotiations; bus, rail, paratransit and vanpool service operations; transit police/security; fleet and facility maintenance; short and mid-range service planning; service and operator scheduling; supply chain management/inventory; asset management; intelligent transportation systems management; and, equipment/facility technical services support. Significant accomplishments during this period included: reorganization of the Operations Division utilizing a decentralized site-based management concept focused on improving service delivery and increasing sensitivity and responsiveness to customers’ needs and expectations by moving service-related decisions closer to the customer; planning, development and operation of the celebrated Silver Award Health Line and other BRT; implementation of Predictive Maintenance; and, implementation of an Intelligent Transportation Systems Management group. In my previous position as Director of Operations Planning, my responsibilities included (in addition to the operations planning functions referenced above): systems level planning to determine transit needs and opportunities in the context of land use and demographics; the conduct of a three year Comprehensive Operational Analyses to develop new and modified services needed in the short-term (including community based neighborhood services and ADA paratransit service), and plans for longer-term changes in the bus and rail systems; facilities planning and development (including private sector joint development and other privatization initiatives and ADA accessibility compliance); and, development and management of special programs and projects such as new rail, bus rapid transit, and multi-modal initiatives. The conduct of my functions/responsibilities required extensive liaison/coordination with internal organizational units (including GCRTA’s Board of Trustees) and external entities: elected officials, governmental agencies, municipalities, citizens’ organizations and special interest groups.
As an Independent Consultant, I provided transportation consulting and advisory services to private development interests, other transportation consultants, and transit agency management.
Dallas Area Rapid Transit (DART)
As head of operations and/or planning (Assistant Executive Director for Operations and Interim Assistant Executive Director for Planning), I served under five executive directors and a twenty-five member board of directors in the start-up and formative development of a new regional public transportation agency. At various times during my tenure I was responsible for all operations and planning functions/activities including: development and implementation of service improvements that increased service levels by more than 90 percent; development and administration of annual operating budgets in excess of $100 million; procurement of more than 500 new buses;
procurement of private sector service provision contracts with annual operating budgets in excess of $30 million; capital program development (including grants administration); capital facilities development; procurement of General
Engineering Consultant services for design and development of DART’s light rail program; multi-modal alternatives analyses; development of a travel demand modeling system; development of policy recommendations (including public participation processes, service and facility development guidelines, and fare collection and revenue handling); community relations; and, marketing. The conduct of these functions/responsibilities required extensive internal and external liaison/coordination.
Metropolitan Atlanta Rapid Transit Authority (MARTA)
As Director of Service Planning and Scheduling and in other key management positions, I was responsible for short and mid-range planning functions related to bus and rail service and facilities development. Examples of specific MARTA responsibilities include: development and implementation of service improvements that increased service levels by more than 40 percent; restructuring of radial CBD oriented bus system to rail feeder orientation as rail segments were developed and implemented; development of bus and rail fare collection and revenue handling systems; agency representation on regional long-range transportation and land-use planning forums; implementation of long-range travel demand models; and, operations representative on three-member steering committee for rail system design.
Michael Blurton and Associates, Inc.
As an associate member of the firm I was responsible for transit feasibility studies and charter operations market analyses. I also served as corporate treasurer responsible for financial administration.
Kent State University
As a Transportation Research Associate and project representative for federally funded transportation research and development projects, my responsibilities included: development and implementation of transit management information and data collection systems; development and implementation of service delivery and service management demonstration projects (e.g., automated demand responsive service, automated vehicle monitoring system, bus priority system for traffic signal preemption); regional airport study site evaluations; and, service design consultant to public transit agencies.
As a Supervisor and Bus Operator during the start-up and formative development of the Campus Bus Service, my responsibilities included: operation and supervision of fixed route and charter services; vehicle maintenance and rehabilitation; and, development and implementation of functions related to the operation and administration of the bus system (e.g., driver training and safety, vehicle and labor scheduling, servicing and maintenance procedures, inventory control, marketing, public relations, personnel administration, and accident investigation and reporting).
- B.A., Psychology/Sociology, Kent State University, 1969
- A.A., Business, Lorain Community College, 1967
- Post Graduate Study in Law, University of Akron, 1970 – 1971
- UMTA Fellowship, Urban Mass Transportation Management Program, Northeastern University, 1976
- UMTA Fellowship, Professional Program in Urban Transportation, Carnegie-Mellon University, 1977