CodeRed Business Solutions Inc.
Excellence in Asset Management and Maintenance
A certified Minority/Disadvantage Business Enterprise (M/DBE) and Service Disabled Veteran Owned Small Business

ABOUT
Our Team Member
Joe L. Jones, Jr.
Director of Transit Security
OVERVIEW
A senior Law Enforcement Officer with over 12 years of experience assisting business and communities with evaluation of security systems and safety procedures. 1999-2007 served as a police officer for the city of St. Louis, Missouri response for identifying high crime trouble locations and conducting criminal investigations. In addition, prepared comprehensive narrative reports, made arrest, recovered property and testified in court as required. Provided assistance to sick, injured or destitute persons; reported suspicious activity or persons or hazards that endangered public safety. Attended community meetings to publicly address questions and concerns of citizens.

Relevant Experience


February 2013 to October 2015: Neighborhood Improvement Supervisor/Specialist

• Serves as a Neighborhood Improvement Specialist while directing the work activities of subordinates.
• Coordinates the efforts of team members to accomplish goals and objectives using available resources efficiently and effectively.
• Plans, organizes, assigns, and directs work activities of team members to realize the Neighborhood Stabilization Team’s goals and ensure consistent application of policies, procedures, and guidelines.
• Provides documentation to support corrective and disciplinary actions; signing performance plans and appraisals; resolves informal and formal grievances at the first step.
• Identifies training and developmental needs of team members and overall departmental staff.
• Coaches, counsels, and encourages team members to maximize their potential by implementing team- building experiences.
• Creates and implements strategies that promote a more efficient and effective work environment.
• Consistently works on multiple projects with short deadlines.
• Prioritizes as necessary to meet critical needs.
o Recognized by upper management as a strong leader and team player.
o Continually receives positive feedback from upper management regarding supervisory skills and knowledge of procedures and processes.
o Recognized by team members as a forward-thinker and change agent.
o Seamlessly transitioned into supervisory role.
o Quickly adapted to additional responsibilities while maintaining a strong presence in the community as a Neighborhood Improvement Specialist.

November 2011 to February 2013: Customer Service Representative II
Lambert-St. Louis International Airport (Bureau of Security Operations)
• Advanced-level customer service position (lead worker).
• Conducted Security Identification Display Area training/presentations for new airport employees on Federal regulations prescribed by the Federal Aviation Administration and the Transportation Security Administration.
• Assisted with the protection of sensitive information, personnel, facilities, sensitive materials, resources, and/or processes against criminal, terrorist, or hostile activities.
• Assisted with determining physical access control measures.
• Participated in analyses or studies related to security practices and procedures.
• Reviewed physical security measures and assisted with recommendations for improvement.
• Prepared correspondence in response to inquires regarding physical security measures.
• Handled complex questions, requests for service, complaints, and work orders.
• Performed detail-oriented work while maneuvering through multiple job functions.
• Evaluated the authenticity of documentation presented to obtain an Airport ID badge.
• Utilized REJIS (Regional Justice Informational Services) system for investigative purposes.
• Utilized knowledge of Federal, State, and City ordinances and regulations.
o Achieved standout levels of performance during training period.
o Adapted quickly to a fast paced, high-volume customer service operation.
o Received recurring compliments on ability to teach and pubic speaking skills.
o Assisted in streamlining the adjudication process for new employees.
o Received a “Highly Successful” rating for customer service skills on annual review.
o Assisted in improving the efficiency of departmental processes.
o Emerged as a team leader.

July 1999 to September 2007: Police Officer
St. Louis Metropolitan Police Department
• Performed administrative duties.
• Member of Weapons of Mass Destruction Team.
• Assisted businesses within the community with evaluation of security systems and procedures.
• Patrolled assigned area while familiarizing myself with the community and identifying trouble spots.
• Conducted criminal investigations.
• Prepared comprehensive narrative reports of investigation.
• Investigated offenses and any suspicious conditions, made arrests, recovered property, prepared reports, testified in court as required.
• Provided assistance to sick, injured or destitute persons; reported suspicious activity or persons or hazards that endangered public safety.
• Attended community meetings to publicly address questions and concerns of citizens.
• Worked closely with Federal, State, and other local law enforcement agencies for purposes of investigation.
• Worked closely with Alderman, neighborhood groups, block units, business owners, and school leadership to improve the quality of neighborhood conditions.
• Initiated and supported community programs and performed public relations duties.
• Participated in continuing education to maintain certifications.
• Trained personnel in the use of new computer system.
• Served as an intern in the Central Patrol Detective Bureau, Fraud Unit, and Housing Unit.
• Conducted long-term narcotic investigations.
o Improved my team’s approach to managing calls for service.
o Enhanced the organization’s approach to long-term investigations.
o Instrumental in streamlining the report writing process for the organization.
o Reduced the amount of unwarranted police reports made by the community and the amount of violent crimes committed in our service area.
o Boosted my team’s morale during challenging times within our organization.
o Raised the level of customer service provided to the community.

July 1999 to July 2005: Security Officer
Hudson Security Service
• Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; arrest of trespassers.
• Completed reports by recording observations, information, occurrences, surveillance activities, and interviewing witnesses.
• Maintained environment by monitoring and setting building and equipment controls.
• Maintained organization's stability and reputation by complying with legal requirements.
• Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
• Worked closely with store managers to promote safety and security guidelines.
• Greeted customers with a smile and the willingness to help.
o Earned the reputation as an effective and efficient member of the organization by conducting thorough investigations that resulted in desired outcomes.
o Accomplished stand-out levels of cooperation from violators by being fair and maintaining open lines of communication.
o Decreased unwanted complaints by listening to customers and using discretion in resolving problems.
o Inspired colleagues to work as a team by offering guidance when needed.

January 1997 to July 1999: Loss Prevention Officer
Hudson Security Service
• Conducted enforcement and protective duties to ensure guests and team members’ safety and security of property.
• Responded to all emergency conditions such as safety hazards, fires, and threats to property and life.
• Complied with legislated and company safety along with environmental rules and regulations.
• Conducted regular inspections of fire extinguishers, fire alarms, and sprinkler systems.
• Provided assistance for internal investigations.

ADDITIONAL PROFESSIONAL BACKGROUND

• Officer of the Month, January 2004
For outstanding community service and professionalism
• FOCUS St. Louis, 2002 Received a Letter of Recognition for outstanding service and professionalism
• Department Award of Excellence, January 2001
For a long-term narcotics investigation
• Department Award of Excellence, January 2001
For a felony car stop and arrest of a violent felon

EDUCATION

Email: jjones@coderedbs.com